If you are on a customer-facing role then state you feel you have excellent communication skills which will allow you to work well with customers and other team members. Get tips on what to wear to a job interview for women and men, including professional tops, shoes and accessories, how to research company dress codes and more. Even if they raise their voice, I try to keep myself calm by taking deep breaths. Of all the customer service interview questions that could be asked, this one seems like the easiest to answer—especially based on all the mainstream advice regarding interview answers. Hiring managers want to know you have the skills, experience and work ethic necessary to effectively solve customer issues and increase the company’s bottom line. I firmly believe in taking a collaborative approach to each project so when I saw a position with your … Example: "**If I wasn't able to help the customer, I would ask the customer to rest comfortably while I paged the floor manager. Be honest about your trajectory and thoughtful about how this position will support your career goals when you answer. Example: "I've always believed that service-related work is the most rewarding. When you answer, describe the product or service and then honestly answer why you like it. The hiring manager wants to know that you're serious about the role and find enjoyment in the responsibilities. In this article, we provide 15 common customer service questions with explanations and sample answers. One way to find out what the employer is seeking in qualified candidates is to research the company’s mission statement and website. An employer wants to understand why you want to work for the government specifically, as opposed to other areas of society. It also helps them get a better idea about you personally to see if you’re a good fit for the company. Hiring managers might start the interview off by asking for your definition of customer service. Why do you want to work for Aldi? These are the two main reasons why I want to work for you, and not for someone else in the city. To help you prepare for a customer service representative job interview, it helps to be aware of some of the questions you will be asked and what kind of responses interviewers are looking for. You reward the best people generously, and that is exactly the model I am looking for, since I want to … Thanks. If you are going for a job interview one question to prepare for is: “Why do you want to work here?” Employers usually want to know why you are interested in working for their company, which helps them to see how much knowledge you have about them. Describe any experience you have. Examples include improving animal welfare, sustainable seafood, reducing food waste, etc. Tell us about yourself? In order to have a successful interview, it's vital that applicants prepare ahead of time. why do you want to work at customer service?.. I believe in the value of teamwork, so when I saw the job opening looking for a new customer service team leader, I immediately sent in my application. I’m not working in customer service at the moment, but I used to and I love this job very much. If you have an example from a past job, share it in your answer. Example: "As someone who exercises every day, finding workout clothes that are supportive and long-lasting is really important to me. If the position you are interviewing for is a customer-facing state you feel you have strong communication skills which will allow you to work well with customers. Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. https://careersandmoney.com/customer-service-interview-questions-and-answers/ - Link to Detailed ArticleWhy do you want to work in customer service? Most customer service positions require a great deal of empathy. In your answer, explain how specifically empathy helps a customer service representative do their job. Keep smiling, act friendly, stay positive in the interview. One of the many responsibilities of a customer service representative is handling complaints from unhappy customers. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Welcome to Instant Answer, where you can ask questions and receive answers from other members of the community. Questions about your ability to work in a fast-paced environment. Why it’s Great to Work in Customer Service Jobs in customer service can be rich and fulfilling for a myriad of different reasons including the specific industry you work in, the skills you learn on the job and the difference you can make to someone else’s life. Hiring managers want to see that you're able to tactfully address miscommunications with customers and manage problems well. Sometimes, customers just want you to hear them, and they want to feel like the company cares about them and their opinions. Your primary goal is to show the interviewers that you would fit nicely to their working environment, that you have the attitude that is expected from the employees at Walmart. The hiring manager might ask this question to see what procedures you have to keep yourself and the customer from becoming overly emotional. Customer service representatives must have a specific set of skills and qualifications to perform their jobs well and be able to communicate that during an interview. Customer Service Interview Answer. Hiring managers know that everyone makes occasional mistakes on the job. For example, I once had a customer who got home to find there was only one shoe in her shoebox. Highest in customer satisfaction among the big five retail banks by … In customer service, not only do you get to work with and help customers, you most likely will be working closely with others in a team environment. I’m not sure if this will help but my mom has always worked in customer service. I have decided that I want to work in customer service so I can show others how it should be done. I want this retail job at your store because I know I would be terrific at it. Sometimes, a customer's problem might be outside of your purview. Answer / aman narwal i like customer service because i like to interact with persons of different thought, and i think i have the ability to convince them with my communication skills, that why i like customer service the most. Example: "My process for helping customers calm down is to first really listen to what they're saying. When you provide your anecdote, make sure the problem, your action steps and your coworker's contribution are all clearly stated. That’s my reason anyway. Describe why you want to work at both the company AND in the position you are interviewing for. Review this list of 15 questions and answers to help you prepare for your next interview. If you end up liking the customer service field, there is another great reason to stay in it. Why are you applying for a customer service position? I love that the products this company makes are all well-designed and built to last. You should avoid answers related to pay, benefits or time off, and instead center your answer around the foundational reason for government. Now, if I was faced with a similar issue, I would immediately ask for help so that I could begin my work successfully.". Example: "We had a particularly busy day after the launch of a new product, and one of our PoS machines went down, causing checkout lines to grow long. Without customers, customer service people do not have work. Your answer helps the recruiter or hiring manager gauge your interest, and gives you a chance to prove you’re well-informed about the company and role. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. They say it’s an easy job. Once the customer finishes speaking, I thank them for sharing their concerns and validate their feelings. Possible answers are. You may just like helping people for example. If you have experience solving a problem like this from a past position, you can reference it in your answer. In your answer, use the skills and qualifications listed from the job description and tie them to your own skills when possible. The information on this site is provided as a courtesy. You get to smile, be upbeat, and work with other great people. Finally, solving problems for customers is both a skill and a necessary qualification for the position.". Example: "I love this company. When I take the time to truly listen and understand their point of view, it helps me problem-solve much better, and it helps the customer see that the company cares about them.". 4. State you love the product and the service you get at Coles and because of this, you would be proud to represent them. What to Wear: The Best Job Interview Attire, Interview Question: "What are You Passionate About? Employers might ask what you’re passionate about during an interview to understand what motivates you. I would be sure to introduce the manager to the customer to ensure the customer didn't feel abandoned.". I've found this works well to at least bring the customer's emotions down so that we can start addressing the actual problem.". The hiring manager wants to know if you're able to handle difficult issues, like a defective product. Example: "I love this company. I think working in customer service is absolutely vital, since I'll get such a great feel for what customers need and want. 20 Best Interview Answers. All of my friends work in customer service. Use descriptors for yourself that align well with the necessary skills for a customer service representative in your answer. Hiring managers want to know that you understand what's expected from the position and that you have the corresponding skills to perform it well. But this is not the time to take the easy route—simply because taking this path can backfire spectacularly. I would tell them that you want to actually help customers and make customers want to come back. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. When an interviewer asks why you want to work with them, don’t discuss the compensation or benefits package. Actually, there are great reasons to work in customer service! Hiring managers want to know what your career ambitions are. But more importantly, research the company well and find out what skills and/or values they covet, and then tailor your answer to reflect these skills/values. If you're preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. Hiring managers want to be sure you understand the importance of this skill and know how to use it. Mention you like to work for a company that is so committed to the environment. Customer service involves being a kind, courteous, and professional face for the company. I tried to figure it out on my own and ended up missing important instructions. In your answer, refer to a real-life example if you have one. I want to say something about this job. Why do you want to Work Here? Next, I would offer either a full refund or a trade-in for a different product. 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